House Rules

Last updated: August 14 2023

All Members and Visitors must always comply by these House Rules. Refusal or continual non-compliance with these Rules may result in the Club user being ejected from the premises and termination of Membership if applicable.

Drop-in reserves the right to make changes to the House Rules from time to time, and any changes will be effective immediately. Copies of these Rules can be obtained from the Club team or from the Drop-in website at

These house rules govern the use of our buildings and services by our members, their employees and guests.

These house rules are incorporated into our membership terms and conditions and form part of your membership agreement.

We may refuse entry to a member, their employee or guest for breach of our house rules without any liability.

Furthermore we may terminate a membership for serious or persistent breach of these house rules. It is your responsibility to ensure that you are aware of the house rules and of the potential consequences for breach.
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a) Hours of Operation. Our hours of operation are set out on our website.

b) Access and maintenance. We will do our best to maintain the spaces in clean and good functional condition for your benefit. However we are not responsible for damage beyond general wear and tear that is caused by you or your guests, and for this you will be liable, other than where such damage is due to our negligence or breach of these terms and conditions. We reserve the right for our employees and any other third party we choose to access all areas of our Club and other spaces at all times, including areas used by you, with or without notice to you. This may be for the purposes of maintenance, cleaning, safety, security, inspection or emergency (without limitation). We may remove or replace parts and/or may restrict access to certain parts of our spaces as we determine in our sole discretion.

c) Membership access. Members access our Club via the Drop-in App and access to all facilities within the Club is on a first come, first served basis. There will be times when space may not be available in the Club. – Access to our Club must be booked via the Drop-in App or, where it is not available, the Club team - You may cancel or amend your booking up to 30 minutes prior to the start of your booking without being charged. - Cancellations within 30 minutes of the start time will be charged for the first 2 hours of your booking. – It is your responsibility to ensure the correct start and end time is entered into the Drop-in App and this will be the time that is deducted from your monthly allowance. – If you stay beyond the end time of your booking then the Club team will manually correct your booking to reflect the actual time that you used our Club. – You can end your booking at any time on the app and will only be charged for the time that you have spent in the club.

d) Guests. – You need to submit a ‘Guest Registration Form’ at least 48 hours prior to your guest planning to use the space. - For security reasons we require all guests to sign in and out with the Club team every time they enter and leave the space. - The number of guests you may invite into our Club is limited to the number stipulated in your membership plan, unless guests are attending a meeting in one of our meeting rooms. Please refer also to our rules on meeting rooms below regarding guest numbers at meetings. - Guests may be in the building for up to 4 hours for free. - A guest, as with any non-member, is welcome to purchase a half or full-day pass if they wish to use our space to work. Any such half or full-day passes are subject to our current pricing and availability. - You must accompany your guests at all times save for where such guests are attending a meeting in a booked meeting room to which you are not party. - You are responsible for any guest that you sign in. - Furthermore, by signing in, each guest agrees to our house rules. - We may at our sole discretion refuse a guest’s entry to the space and we do not have to provide a reason. We reserve the right to evict a guest who has disturbed one or more of our members or otherwise breached these house rules.

e) Conduct. The Drop-in member community is built on respect. Whilst at our space, you may not do anything that is or might be illegal, in breach of these terms and conditions or the house rules. Furthermore you agree to refrain from any behaviour that is or might be hazardous, discriminatory, inflammatory, disrespectful, disruptive, offensive or otherwise does not foster a positive and professional co-working environment. If we determine that you, your employees and/or your guests have engaged in conduct not in accordance with or in the spirit of this paragraph, we may evict your employees and/or guests and in our sole discretion suspend or terminate your membership subject to and in accordance with paragraph 13 (Cancellation and termination). If you witness or are subject to any such behaviour, please notify us immediately. This is a material term.

f) Meeting rooms. - Meeting rooms are charged by the hour. - All up-to-date pricing for meeting rooms can be found on the Drop-in App, please speak to the Club team if you are unsure. - Meeting rooms must be booked via the Drop-in App or, where it is not available, the Club team. - We will invoice you for a meeting room booking in the month following the month of the booking. - You may cancel a meeting room booking up to 2 hours prior to the start of your meeting without being charged. - Cancellations within 2 hours of the start time will be charged at the full (100%) booking price. - For a meeting you are hosting in one of our meeting rooms you may invite as many guests as can be seated in that meeting room.

g) Printing. You have access to printing, scanning and copying facilities at our spaces. Black and white A4 and A3 printing is free of charge, subject to reasonable use (which we define as no more than 100 A4 or 50 A3 (or a combination). All up to date pricing for printing can be found on the Drop-in App or speak to the Club team for rates.

h) Personal property. Please think carefully about what you bring to our spaces as we will not be liable for the loss, theft of, or damage to your personal property or that of your guests.  

i) Communications and your details. As a member, you will receive emails from us about your membership, offers and promotions, events and other updates. We may also send messages to you via the message board in the member portal. Further information about how and when we may contact you can be found in our privacy policy. You will notify us of any changes to your contact information, in particular (but not limited to) your email address, telephone number and home address.  

j) Fair use. As our spaces are shared working spaces with some shared services and facilities, we expect you to respect, and ensure that your employees and guests respect, other members (and their employees and guests) by using the services and facilities fairly.  

k) Illegal drugs/substances/items. You, your employees and your guests are not permitted to purchase, attempt to purchase, use, ingest, possess, sell or otherwise distribute (or attempt to sell or distribute) illegal drugs or other substances or attempt to do any of the same from any member or guest or member of staff while in any of our spaces or in the immediate vicinity thereof. If we find that you or your guest has breached this rule, we will remove you and/or your guest from the space and will terminate the membership in question. In addition, you and your guests are prohibited from purchasing, selling, using or possessing any object which is illegal or offensive while in one of our spaces or in the immediate vicinity thereof. If we become aware of any such object we will confiscate it, remove you and/or your guest from the space, in our sole discretion suspend or terminate your membership. We will notify the police or relevant authorities, as required or appropriate. This is a material term.  

l) Intellectual property. You may not use the names, logos, colours, trademarks, service marks, photographs, trade dress, pictures, illustrations, graphics or other identifying features of Drop-in (or any space, if different) for any purpose (including without limitation in any communications, marketing, advertising or other promotional materials) without our prior written approval. You may refer to yourself as a member of Drop-in on your social media channels, blog or for other non-commercial purposes.  

m) Furniture and set-up. - You may not make changes to, or to the configuration of, the furniture we provide as part of your membership without prior written permission from us. - You may not make changes to any electrical or IT connection without prior written permission from us. - You will maintain the workspace and any communal space you use in good condition, and you will notify us immediately in the event of damage. - You are financially responsible for any damage that you, your employees or your guests cause to your office, private desk or community desk (as applicable) and any communal space.  

n) Pets. You will be responsible for any injury or damage caused by this pet to other members or guests or other occupants of the Club or to the property of (i) Drop-in or any employees, members or guests or (ii) the owner(s) or other occupants of the Club. You must accompany your pet at all times. The Club will not be responsible for any injury to such pets. Drop-in reserves the right to restrict any Member’s right to bring a pet into any Club in our sole discretion.  

o) Registered office. You will not use our building address as registered office address (including for any associated or group companies) without our prior written consent.  

p) Smoking. Smoking and vaping are not permitted anywhere in our buildings.  

q) Health and safety. You are responsible to ensure that you, your employees and guests are aware of the health and safety procedures, and take appropriate care, in our buildings. Please refer to our health and safety notices displayed around our buildings or speak to the Club team to make sure you understand the health & safety risks and procedures for our buildings.  

r) Accidents. If you, or your employee or guest has an accident or suffers any injury at our building, you must report this to us as soon as possible.

s) CCTV. For safety and security reasons, we use CCTV in our buildings. Please refer to our privacy policy for further information.

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